“Satisfied customers are what James Grace is all about,” says company founder Scott Storey. “It's why I started the business in the first place.”
More than 14 years in the industry, Scott certainly knows his stuff. He has designed, manufactured and managed for leading makers of staircases and staircase components. Project-managing new installations and designing bespoke staircases for multi-million pound properties are familiar assignments, too.
“From my experience working for others,” Scott says, “I knew many people wanted to be able to create their own staircase – but without the expense and aggravation of removing and replacing their existing one.”
Scott built on his prior experience and industry contacts to grow James Grace into a complete, integrated service. “Customers like nothing less than one contractor designing, another supplying and another installing,” he says. “Too often, they feel they fall between the gaps. So I always saw my company as doing the whole job – from initial consultation to final sign off.”
To this end, Scott has recruited a staff of seasoned professionals, and handpicks the members of his installation teams. It's not just technical experience and knowledge he values. It's their listening attitude and talent for understanding customers’ needs. Combined, this ensures every project completed is a credit to the company he created.