Call centre
An overview of projects, products and exclusive articles about call centre
project • Door Trend Group • Kantoren
Capita
The Capita office design project aimed to create an all-inspiring workspace. The goal was to transform the 10 000 sqm contact centre into a dynamic, modern, and efficient environment that fosters productivity, well-being, and creativity.
Client Objectives and NeedsBefore the transformation, the space was characterized by its high open ceilings, providing an airy and expansive atmosphere. However, certain sections had restricted access to natural light, necessitating innovative lighting solutions to ensure a bright and welcoming environment.
Johann Lourens
The Capita Office design concept drew inspiration from themes of modernity, timelessness, and inspiration. Key elements included the use of neutral tones, textures, and natural mate... Meer
project • Door Evolution Design • Kantoren
VodafoneZiggo Call Centre
When you think of a call centre you probably picture a line of people seated in row upon row of desks in a featureless back room. But call centres are changing. In many companies, they are now the first point of contact with customers and are increasingly important in growing new business and ensuring customer satisfaction. High tech and fast paced, with multiple contact points from email and messaging systems to video and voice calls, they also require motivated and well-trained staff. As companies recognise their growing importance, the boiler room approach is disappearing and call centres are beginning to morph into a corporate centrepiece. Dutch telecoms company Ziggo is a case in point. The company merged with Vodafone in 2017 and... Meer