Project: Three Mobile stores Client: Three Mobile Completed: 2012

Creating a welcoming and enjoyable customer experience

Urban Salon were designers for a new store environment for Three Mobile. The challenge was to create an in-store experience that was more enjoyable for customers and more productive for the brand.

The approach was two-fold - firstly to create a welcoming look and feel and secondly to work with Michael Wolff and Three to develop new staff processes and create a more friendly overall experience. In terms of the look and feel, fascias were simplified and made more prominent. The store interior was designed to encourage browsing and buying with all live devices replacing the earlier plastic dummy handsets. Digital signage and interactive ticketing enable Three to update pricing and marketing messages quickly.

The design is currently being rolled out across Three Mobile's UK stores.